Help and guides
Prepare your belongings with fewer surprises
Start with the task you need help with. Our guides explain packing, measurements, handovers and destination paperwork, alongside the details needed for luggage, a larger move or storage.
Start here
How the request works
See what happens after you submit, what needs confirming and how to prepare for handover.
Request, collection and deliveryYour destination
Check UK mainland coverage and overseas destinations, with preparation advice and customs sources.
Explore destinationsYour own checklist
Choose your shipment and destination to see the preparation tasks relevant to you.
Build a preparation checklistFind help by task
Choose and prepare your items
Find the right container and record the measurements that a quote needs.
Check what can travel
Check uncertain contents before buying packaging or requesting collection.
Prepare for customs and delivery
The purpose of your shipment affects its paperwork. Relocation, study and commercial goods need different checks.
Send student belongings
Plan around reception rules, room handovers and term dates.
Compare a shipment with a larger move
A full move needs an inventory and access details, not just the weight of a suitcase.
Keep records and understand cover
Keep evidence of condition and read the applicable terms before collection.
The New Zealand guide is general preparation advice. New Zealand is not currently on our shipment request shortlist. Browse or search all articles.
A question about your request?
If you have already submitted, include your reference when you contact the team. Tell us which pickup or delivery detail needs changing. A preparation guide cannot confirm availability, a collection time or a customs outcome.
For furniture, house or commercial moves, use the move questionnaire. For storage, tell us what you need to store and for how long. We confirm the arrangements and price before anything is booked.